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ORDERING

FINDING YOUR STYLE

Browse through our online Store. Search for a specific item using the style name with our search box (top right). Don’t have a specific item in mind? Make a Bespoke consultation appointment with a local Brand Ambassador to create a look that is uniquely yours by booking an appointment on the Bespoke page or emailing bespoke@sharpesuiting.com.

PLACE AN ORDER 

Add an item to your shopping bag, and start the checkout process by clicking the ‘Checkout’ button. Or continue shopping, and click the mini shopping cart at the top right of your screen to checkout. 

INTERNATIONAL ORDERS 

Unfortunately we cannot currently process online orders from countries other than the U.S. and Canada.

GIFT CERTIFICATES

Gift Certificates for Custom Orders are available in any amount for purchase at our Los Angeles Studio or by emailing Bespoke@sharpesuiting.com. These may only be redeemed at Sharpe or Sharpe Pop-Up locations.

Unfortunately we cannot currently offer gift certificates for our online Store custom ready-to-wear collection.

PAYMENT METHODS

We accept the following payment methods online:
     – Visa
     – MasterCard
     – American Express
     – Paypal

Please note that as standard, the shipping and billing addresses must be valid U.S. addresses (P.O. boxes are not accepted). Your phone number and email address are also needed in case we need to contact you about your order.

We also accept cash, check, or Sharpe gift certificates for Custom Order in our local Brand Ambassador locations or Pop-Up locations.

SALES TAX
Sales tax is applied to all orders, as is standard for our resident state – California.

We do not charge sales tax on gift certificates, but the items they purchase will be charged.

SHIPPING & DELIVERY

SHIPPING METHODS

Please allow 4-5 weeks for processing time. Once shipped, you will receive a shipping confirmation email with tracking information.

UPS standard shipping rates apply, based on location in the USA. Canadian packages can be shipped at a $40 flat fee.

 

WHERE WE SHIP / INTERNATIONAL ORDERS
We currently ship only to the U.S. and Canada.
Unfortunately we cannot currently process online orders from countries other than the U.S. and Canada.

TRACKING YOUR ORDER

Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number, please use that number in all communication with us about your order.When your item has shipped, you will receive a second confirmation email with the UPS tracking link.

Return Policy

REMAKES & REFUNDS

We want you to be fully satisfied with every item you purchase from Sharpe.

Remakes

If you think you need a Remake, email photos to us at bespoke@sharpesuiting.com of you wearing the custom garment. We will need a full body profile photos from the FRONT, SIDE, and BACK. From the photos, we will be able to help you determine whether simple minor alterations can be done or to process a Remake. If the Remake is necessary, you’ll need to send the unworn and undamaged original item back to us postmarked within five (5) business days of the Remake determination. We will email you a UPS return shipping label.

Returns are usually delivered to us within three (3) to five (5) business days and the Remake (or re-production) and Delivery of your suit will take another three (3) to four (4) weeks at maximum. 

Refunds

Since clothing is customized to your measurements, we do not issue Refunds. However, if a Remake is not possible, we do issue refunds on a case-by-case basis. Please note that we cannot refund duties, taxes, or shipping.